What is your policy on damaged items and how can they be replaced?Updated 5 months ago

If you have purchased an item from us that has arrived damaged or develops a defect shortly after purchase, such as issues with zippers, buttons, or seams, we are here to help. To proceed with addressing your issue, we request that you send us a photo of the damage to [email protected]. This enables us to assess the extent of the defect. Once we have the photo and verify the damage, we can more accurately determine the next steps to resolve the issue, which typically involves replacing the damaged item.

Please make sure to provide a confirmed shipping address when you reach out, to facilitate the shipment of any replacement items. We appreciate your cooperation in providing the necessary details to ensure we handle your case efficiently.